HP Service Manager Workflow Guide


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Feb 01, 2012
HP Service Manager Best Practice Guide
by: Denise

Hi Somshekhar,

I use HP Service Manager 7. This guide has been a valuable resource for our successful implementation.

This is taken right from the HP Service Manager Best Practice Guide:

Service Manager is HP’s enterprise service management solution. Its integrated applications are designed for out-of-box implementation, with best practice work flows that help organizations support their infrastructure and drive competitive advantage in their core businesses.

Service Manager enables companies to manage their service and support operations. It provides the tools and workflows needed to manage corporate assets: the people, knowledge, information, processes, equipment, documentation, software, and all tangible resources collectively known as infrastructure.

For more information

HP Service Manager Best Practice Guide

Basically the Best Practices are as follows:

To help you make optimal use of the functionality of Service Manager, HP has created best practices based on industry standard practices and on practical experience gained from Service Manager implementations with many customers of various sizes.

Service Manager applications incorporate best practice workflows in an out-of-box solution to streamline implementation. Using the out-of-box workflows results in less time designing and developing tools, and more time supporting business operations. Sample data and Service Manager Best Practice documentation provide additional guidelines for best practice implementation.

Good Luck,

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